Privacy Policy

Last updated: August 24, 2025

1) The Information We Collect

Account details: your name, phone number, email, and addresses.
Order details: items purchased, delivery instructions, and related notes.
Payment details: processed securely by our payment providers (we don’t store full card numbers).
Technical data: IP address, device/browser info, and cookies to help the site work smoothly.

2) How We Use Your Information

To create and manage your account.
To process payments and deliver your orders.
To provide customer support and communicate about your orders.
To improve our website, services, and user experience.
To send offers and updates if you’ve agreed to receive them (you can opt out anytime).

3) Sharing Your Information

We do not sell your personal data. We only share it with:

Payment providers to process your transactions.
Delivery partners to get your groceries to you.
Authorities when we’re legally required to do so.

4) Keeping Your Information Safe

We use reasonable technical and organisational measures to protect your data. No system is 100% secure, so please keep your login details safe and let us know if you notice anything unusual.

5) Cookies

We use cookies (small text files placed on your device) to remember your preferences, keep your cart working, and understand how the site is used. You can change cookie settings in your browser, but some features may not work properly if you disable them.

6) Your Rights

Ask for a copy of the personal data we hold about you.
Ask us to correct inaccurate information.
Ask us to delete your account and certain data (we may keep some information if the law requires it).
Opt out of marketing communications at any time.

7) Data Retention

We keep your personal data only as long as needed to provide our services, manage your account, resolve disputes, and meet legal obligations.

8) Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we’ll post the updated version here with a new “Last updated” date.

9) Contact Us

If you have questions or requests about your personal data, please contact us at: support@vmart.ms
Address: Victor's Supermarket, Davy Hill, St. John's, Montserrat, MSR1210